Frequently Asked Questions

CNC milling, CNC Turning, die casting, Swiss turning, Surface treatment, assembly service and etc.

As a contract manufacturer, we serve customers across multiple industries, including robotics, optics, measuring equipment, aerospace, telecommunications, and more.

We are experienced in machining a wide range of aluminum and steel parts, as well as producing plastic prototypes.

We adhere to strict tolerances and conduct thorough quality checks, including dimensional inspections and surface finish assessments. Our dedicated QA team ensures material quality, process control, and outgoing quality checks to perfectly meet our customers’ requirements。

Each process is a process of testing while machining, and the processor is responsible for the processed workpiece. When there are outsourced workpieces, all workpieces will be sent back to the factory for testing after completion, and QC will determine whether they are qualified parts.

We operate under an ISO 9001–certified quality management system (see our website: About – Quality & Certifications). All parts are fully inspected after production according to customer drawings and specifications.

In-process inspections are performed during machining to ensure dimensional accuracy.

Our QC department is equipped with professional inspection equipment. The equipment list is available on our website (About – Equipment List), and QC photos can be provided upon request.

We operate various CNC machining machines. Detailed machine information is available on our website (About – Equipment List).

We manufacture parts according to customer-specified tolerances and surface finishing requirements. Reference photos of completed parts can be provided upon request, and all displayed images are approved by our clients.

Our comprehensive array of finishing services enables you to attain virtually any desired appearance and texture for your parts. We offer treatments such as bead-blasted, anodized, powder-coated, electroplated, polished, passivated, brushed, tumbling, deburring, and more. Please don’t hesitate to contact us for additional surface treatment options and services.

It’s crucial to maintain clear and respectful communication throughout the process. If you are not completely satisfied with the parts you receive, it’s essential to communicate your concerns with us promptly. Here are some steps to follow:

1、Contact Project salesperson: Reach out to Kintec as soon as you identify any issues or discrepancies. Explain your concerns clearly and provide details about the specific problems you’ve encountered.

2、Provide Documentation: If possible, provide photographs or documentation that clearly illustrates the issues with the parts. This can help us better understand the problem.

3、Review the Agreement: Refer to your initial agreement or purchase order to ensure that the parts you received meet the specified requirements, including tolerances, materials, surface finish, and other specifications.

4、Discuss Potential Solutions: Engage in a constructive dialogue with Kintec to explore potential solutions. This might involve reworking the parts, providing replacements, or adjusting the machining process to meet your requirements.

5、Request Corrective Action: If the issues are significant and recurring, consider requesting corrective action to prevent similar problems in the future. This may involve process improvements or additional quality checks.

6、Escalate if Necessary: If you are unable to reach a satisfactory resolution with the provider, you may need to escalate the issue through appropriate channels, such as contacting higher-level management or referring to contractual agreements.

After receiving the drawings, our salesperson translates them and uploads them to our internal quotation system. The quotation engineer evaluates cost and provides a price.

Once the order is confirmed, the production engineering team reviews all details—quantity, material, hardness, tolerances, surface finish, color, and processes—and creates a production list that is shared with all departments, ensuring clear instructions for on-site operators.

If the customer submits revised drawings, the engineering department reviews them and updates the production list through a formal production change form, so all departments work from the latest version.

When defects are found during the inspection of the workpiece, it is decided whether to scrap or repair it. Scrap type: dimensions out of tolerance and cannot be repaired/structural errors/material errors;
Rework type: Poor appearance/out of tolerance size but can be repaired. Rework process: QC determines the defective product, engineering determines the disposal method, and submits it to the manufacturing
department for repair or remake

To make a good quotation should be sure by the following things:

1. Products drawings or 3D model data files.
2. The quantity of products you are going to make

Most CAD based programs, e.g. DWG, DXF, IGES, Solid works, Master Cam and most commonly used formats.

Usually a quotation for a product is sent within 2 days after we receive enquiry with all the necessary details.

It depends upon the complexity, size and quantity of the item you need. We will give you approximate delivery time in quotation.

Product designs and drawings are provided by the customer.

No, We do not offer individual molds; instead, we specialize in the production of mold series and related products.

20 hours of pre job training, technical training every two weeks, 2 hours per session

Kintec accepts payment in two ways:

  • Bank to bank wire transfer. Kintec has accounts in Hong Kong and dongguan, China.
  • KinTec has Paypal. You can use your paypal account or credit card to pay

Can’t find the answer you’re looking for? Send us an email at info@kintec-machining.com for an answer.

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